Support & Help Center

Creating your first chatbot with ChatterPi is simple:

1. Navigate to the "My Chatbots" page from your dashboard
2. Click the "Create New Chatbot" button
3. Give your chatbot a name and purpose
4. Add training instructions or upload documents to train your chatbot
5. Click "Create" and your chatbot will be ready to use

Your chatbot will instantly be available for embedding on your website.

ChatterPi supports various types of chatbots for different purposes:

• Customer Support: Answer common questions and help users navigate your services
• Sales Assistant: Guide customers through your product offerings and help with purchases
• Knowledge Base: Provide information from your documentation or knowledge base
• Lead Generation: Capture leads and qualify prospects through conversation
• Onboarding Guide: Help new users or employees learn about your platform

You can also create custom chatbots tailored to your specific needs.

Training your chatbot is straightforward:

1. Direct Instructions: Write specific instructions for how your chatbot should behave, respond, and handle different scenarios.
2. Conversation Examples: Provide examples of questions and ideal answers.

The more quality content you provide, the better your chatbot will perform. Training happens immediately, and your chatbot will be ready to use within minutes.

Yes! One of ChatterPi's key features is the ability to create context-specific chatbots:

• Create a general chatbot for your landing page that answers broad questions
• Create a support-focused chatbot for your help center pages
• Create a product-specific chatbot for product pages
• Create a specialized chatbot that appears only after customers log into their accounts

Each chatbot can be programmed with different instructions, and you can place different chatbots on different pages by using the specific embed code for each chatbot.

Simply get the embed code for each chatbot from the dashboard and place it on the appropriate page of your website.

Currently, you can customize your chatbot's behavior and responses:

• Instructions: Program how your chatbot should respond to various questions
• Welcome message: Set a custom greeting that appears when users first see the chatbot
• Fallback responses: Define custom messages when your chatbot doesn't know the answer

Appearance customization features are coming soon in a future update. Premium plans will offer additional customization options.

Absolutely! You can customize your chatbot's personality by providing specific instructions:

• Set a specific tone (professional, friendly, casual, technical)
• Define how the chatbot should introduce itself
• Create custom responses for common scenarios
• Set up different personalities for different chatbots across your site

For example, you might want a more formal tone for support pages (using one chatbot) but a friendlier, conversational tone for product discovery pages (using a different chatbot).

Adding your chatbot to your website is simple:

1. Go to your chatbot dashboard where you can see all your chatbots
2. Find the chatbot you want to add and click the "Embed Code" button
3. Copy the provided JavaScript snippet
4. Paste it into your website's HTML, just before the closing </body> tag

The snippet will look something like this:

<script src="https://chatterpi.com/embed.js" data-chatbot-id="your-chatbot-id"></script>

The chatbot will automatically appear on your website. Each chatbot has its own unique embed code.

For most users, our simple embed code provides everything needed to get your chatbot running on your website.

For Enterprise clients, we offer:

• Custom API Solutions: Tailored integrations based on your specific needs
• Advanced Analytics: Custom reporting and data feeds
• Direct Support: Dedicated assistance for integration requirements

If you're interested in exploring enterprise-level integrations, please contact our support team for more information.

You can view your current plan details and usage in the "Billing & Plan" section of your dashboard. This includes:

• Your current subscription tier
• Number of chatbots available to create
• Monthly message limits
• Current usage statistics
• Billing history

To upgrade your plan or make changes to your subscription, use the options available in the Billing & Plan section.

Message limits represent the total number of messages exchanged between your users and your chatbots:

• Each user message counts as one message toward your limit
• Each chatbot response counts as one message toward your limit
• Message limits are shared across all your chatbots
• Message counts reset at the beginning of each billing cycle

You can monitor your message usage in the dashboard. If you exceed your limit, you'll need to upgrade to a higher tier plan. Additional message pack options will be available in a future update.