Support & Help Center

Creating your first chatbot takes just a few minutes:

1. Sign up and log in to your dashboard
2. Click "Create New Chatbot"
3. Name your chatbot and enter your company information
4. Enter your website URL for scanning
5. Wait for the website scan to complete
6. Optionally upload additional documents
7. Test your chatbot and get the embed code

Your chatbot learns automatically from three sources:

• Website scanning - ChatterPi scans your website and learns from all your existing content
• Document uploads - Upload FAQs, manuals, or any documents you want your chatbot to reference
• Q&A pairs - Add specific question-answer pairs manually in your chatbot management page

No manual training or programming required.

Scan time varies based on your website size. Most small to medium business websites complete in a few minutes. Larger sites may take longer.

When your chatbot encounters a question it can't answer from your content, it will:

1. Tell the customer honestly that it doesn't know the answer
2. Automatically add the question to your chatbot management page
3. Allow you to provide an answer for future similar questions

This ensures your chatbot never makes up information or hallucinates answers. Email alerts for unanswered questions are coming soon.

No. Your chatbot only answers questions based on your actual content - your website, uploaded documents, and Q&A pairs. If it doesn't have the information, it says so rather than generating false information.

Yes. In your chatbot management page, you can add Q&A pairs at any time. This is useful for:

• Frequently asked questions with specific wording
• Information not on your website
• Answering questions that customers have asked but your chatbot couldn't answer

Adding your chatbot is simple:

1. Go to your chatbot dashboard
2. Find your chatbot and click "Embed Code"
3. Copy the JavaScript snippet provided
4. Paste it into your website's HTML, just before the closing </body> tag

The chatbot will automatically appear in the bottom right corner of your website.

Yes. Each chatbot has its own unique embed code. You can create multiple chatbots and place different ones on different pages of your website.

ChatterPi works with any website platform including WordPress, Wix, Squarespace, Shopify, and custom HTML sites. The embed code is universal.

Message limits represent the total messages exchanged between users and your chatbots:

• Each user message counts as one message
• Each chatbot response counts as one message
• Limits are shared across all your chatbots
• Counts reset at the beginning of each billing cycle

Monitor your usage in your dashboard.

View your plan details in the "Billing & Plan" section of your dashboard, including your subscription tier, chatbot limits, message limits, and usage statistics.