1. Introduction
At ChatterPi, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our chatbot platform services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
2. Information We Collect
We collect information in several ways:
2.1 Information You Provide to Us
We may collect information that you provide when you:
- Create an account or register for our services
- Fill out forms or surveys
- Upload documents to train your chatbot
- Communicate with our support team
- Set up billing information
This information may include your name, email address, phone number, company information, payment details, and any other information you choose to provide.
2.2 Information We Collect Automatically
When you use our platform, we may automatically collect certain information, including:
- Device information (e.g., IP address, browser type, operating system)
- Usage data (e.g., pages visited, features used, time spent on the platform)
- Chatbot conversation data
- Performance metrics and analytics
2.3 Information from Third Parties
We may receive information about you from third parties, such as business partners, social media platforms (if you connect your account), and other services you connect to our platform.
3. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, maintain, and improve our services
- Process transactions and manage your account
- Personalize your experience and deliver content relevant to your interests
- Train and improve AI models that power your chatbots
- Respond to your comments, questions, and requests
- Send you technical notices, updates, security alerts, and support messages
- Monitor and analyze trends, usage, and activities in connection with our services
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Comply with legal obligations
4. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
You can request deletion of your account and associated data at any time by contacting our support team.
5. How We Share Your Information
We may share your information in the following circumstances:
- Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- With Your Consent: We may share your information with third parties when we have your consent to do so.
We do not sell your personal information to third parties.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Accessing, correcting, or deleting your personal information
- Withdrawing your consent
- Objecting to certain processing of your personal information
- Requesting portability of your personal information
To exercise these rights, please contact us at privacy@chatterpi.com.
7. Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure.
8. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@chatterpi.com
Last Updated: February 25, 2025